You can return your order within 15 days after receiving your order, and we ensure that the purchase amount will be credited to your bank account within 1-3 business days after we have received your returned order.

Hygiene and Safety

To ensure the highest standards of hygiene and customer safety, our return policy for beauty and cosmetic products prioritizes health aspects. Products that compromise hygiene upon opening, such as mascara, eyeliner, nail polish, lipsticks, and face creams, are generally excluded from returns once their seals are broken or the packaging is opened. We prioritize our customers' health and the integrity of our products, and therefore strictly adhere to this policy to avoid potential health risks.

Unopened Products

We gladly accept returns of unopened products within 15 days of purchase. Products must be in their original, intact packaging and condition to be eligible for a return. To process your return, please provide your original receipt or proof of purchase. After receiving and inspecting the product, we will refund the amount to the original payment method or offer a store credit, depending on the customer's preference. Products returned outside the 15-day period or that are opened and do not fall under our hygiene and safety policy are not eligible for a refund or exchange.

Easy Returns in 4 Simple Steps

Step 1: Send an email to info@dorka.store and you will receive a return form from our staff. Read the conditions on the return form carefully before sending the product.

Step 2: Fill out the return form completely.

Step 3: Submit your order

Send the items along with the completed return form to the address stated on the return form. Ensure that the package has a tracking number. As the sender, you are responsible for the shipping and delivery costs.

Step 4: Once we have received the package in good condition, we will ensure that the purchase amount is refunded to your bank account within 1-3 business days.

Customer Service:

info@dorka.store

Returnless Refund Policy

At Dorka, we strive to ensure our customers are completely satisfied with their purchases. We understand that sometimes things don't go as planned, and returns can be cumbersome. To provide a better shopping experience, we offer a returnless refund policy under certain conditions.

Eligibility for Returnless Refunds

You may be eligible for a returnless refund if your item meets one or more of the following criteria:

• The item is damaged or defective upon arrival.
• The received item is incorrect or does not match the description.

How to Apply for a Returnless Refund

1. Contact us: Contact our customer service team within 15 days of receiving your order. Provide your order number, details of the issue, and relevant photos if applicable.
2. Evaluation: Our team will review your request and determine if it qualifies for a returnless refund. We may request additional information or photos to verify the issue.
3. Approval: Once your request is approved, we will process a refund to your original payment method. You do not need to return the item to us.

Important Notes

• Timeframe: Requests for returnless refunds must be made within 15 days of receiving your order.
• Refund Processing: After approval, refunds are generally processed within 1-3 business days. It may take additional time for the refund to appear in your account, depending on your bank or payment provider.

Responsible Use

We kindly request that our returnless refund policy is used only for genuine issues. This helps us maintain a fair and effective system for all our customers. Thank you for your understanding and respect for our policies.

Contact Information

If you have any questions or need further assistance, please contact our customer service team at info@dorka.store